Yes, shipping is always free for orders delivered within Australia. No minimum spend or extra conditions apply.

Please allow 1 to 2 business days for processing. Once your order is dispatched, delivery typically takes between 1 and 8 business days, depending on your location. In total, most orders arrive within 2 to 10 business days from the moment you place them.

We partner with Australia Post to ensure your parcel arrives safely and reliably, wherever you are.

As soon as your order is on its way, you’ll receive a confirmation email with a tracking code. You can follow your parcel through our Track Order page or directly on the carrier’s website.

We’re here to help. If your order doesn’t arrive within the expected timeframe, simply reach out to us at info@valaerefashion.com and we’ll resolve the issue with care and urgency.

You’re welcome to request a return or exchange within 30 calendar days of receiving your order. Items must be unused, unwashed, and returned with all original tags and packaging intact.

Returns are not accepted for lingerie, swimwear, earrings, final sale items, or any product that shows signs of wear or misuse.

Email us at info@valaerefashion.com with your order number and reason for return. Once approved, we’ll provide a return label and full instructions for sending the item back to our warehouse.

Customers are responsible for return shipping unless the item is defective or incorrect. We recommend using a trackable shipping method to ensure your return arrives safely.

Refunds are issued within 7 business days of receiving and inspecting your returned item. The amount will be credited to your original payment method.

Yes, if your order hasn’t been processed yet. You can cancel within 24 hours of placing it by emailing our customer service team.

If your order hasn’t shipped yet, we’ll do our best to help. Contact us as quickly as possible at info@valaerefashion.com.

First, check your spam or promotions folder. Still nothing? Reach out to us at info@valaerefashion.com and we’ll resend your confirmation email right away.